Frequently Asked Questions

Yes, the total includes delivery, detailed set up and same day pick up. Delivery is free within 10 miles distance from our storage location in St. Pete, 33713. A travel fee of $30 applies for locations 11 – 20 miles away or $40 for locations 21 – 30 miles away.

For locations further than 30 miles, travel/delivery fee starts at $50.

For most situations, we need about 45-60 minutes to set up before your party starts. If you book a package with multiple inflatables and/or there are balloons to install, we anticipate needing around an hour and 15/30 minutes to set up.

We will confirm a specific delivery window based on the start time of your event. If you need a specific delivery time, please let us know and we will do our best to accommodate.

We pickup the same-day after your event ends. This allows us time to clean and prepare the rental for the following day’s event.

Yes, to secure your event date we require a 50% deposit. The remaining balance is due three (3) days before your delivery day/time. If you need to cancel your event, we will retain $100 of your initial deposit to apply towards a different date within a full calendar year!

Absolutely! Sparkle & Pop! is a fully insured, licensed and safety certified inflatable business. We make sure our equipment meets the highest safety standards in the industry to ensure the safety of you and your party guests. 

Safety is our number 1 priority! We can provide proof of insurance to venues if necessary.

We ask as a courtesy that you give us as much notice as possible when cancelling and/or rescheduling.

If you need to cancel your event, we will refund you your initial deposit, minus $100.  This non-refundable $100 can be applied towards a different available date within a full calendar year. When you are ready to reschedule, the $100 will be applied to your new event date.

We can set up both indoors and outdoors on any level surface that includes grass, turf, concrete, asphalt, cement, pavers and sports courts.

For your safety and to avoid damage to our inflatables, we unfortunately CANNOT set up on gravel/rocks, woodchips, on dirt or uneven surfaces. We would love for you to send us some photos of the party space before your event date!

We are fully licensed and insured, so we can set up at parks. It’s your job to make sure the park has an electrical hookup to power the blower. We offer generator rentals for $75. Please check with your park ahead of time to see what permits or proof of insurance they need us to provide!

We can handle that! If you do not have a power source within 50ft of the inflatable, we can provide a quiet generator with your rental for an additional $75 fee.

  • The inflatable & blower
  • 50ft extension cord
  • Entry mat
  • Shoe basket or stand
  • Rules sign

If only we could predict the weather! We abide by the weather safety standards set in place by the Safe Inflatable Operators Training Organization. If weather conditions are questionable due to wind, rain, lightning, etc., we will contact you regarding the forecast. We will do our absolute best to work with you to find a solution, but never at the expense of your safety. We check the forecast throughout the week and will communicate any weather concerns a few days prior to your event to discuss options for rescheduling if needed.

In the event of a cancellation due to weather,  $100 of your booking deposit will be held and can be credited towards a future reservation within one calendar year from the original booking date.

One of the greatest dangers when using inflatables is wind. A strong gust of wind can pull the stakes anchoring an inflatable out of the ground and send it flying through the air with people on it. Inflatables must be deflated when winds reach 15 mph. No exceptions.

Absolutely! Cleanliness is a top priority for us, not only to provide a safe and positive experience for our clients, but also to maintain the quality of our equipment. We clean and disinfect before each event and do not book the same inflatable more than once during any given day to allow for proper care of each one.

Of course! We love to see our inflatables dressed up with balloons! We offer a balloon add-on service that you can select at booking. Click here to view more details on our balloon service.

You can also make your own DIY balloon garland to be installed on your inflatable. WE will install your garland for you during setup.

If you have hired a balloon stylist, we ask that you connect us with them so we can coordinate timing, etc.

There are no shoes, food, drinks, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or permanently stain.

Damage caused (beyond typical wear and tear) as a result of not following the rules will incur an additional repair or replacement fee.

We do not set up at events with face paint. Face paint (even washable) permanently stains the material of the bouncers. If any face paint gets on the bouncer, the client will be held responsible for replacement costs.